RETURNS POLICY

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Last updated: December 15, 2024

 

Your satisfaction is our priority. Please review our return policy to ensure a seamless process if you need to make a return.

 

General Return Policy

• Returns are only accepted for unopened and sealed products within 15 days of purchase.

• Kaleidescape products are final sale and not eligible for return.

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Return Instructions

1. Contact Bravo AV at Admin@BravoAV.com for a Return Merchandise Authorization (RMA) number.

2. Package the item securely in its original packaging.

3. Include your proof of purchase.

4. Ship the return to the address provided.

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Note: Customers are responsible for all return shipping costs, including insurance. Refunds will be issued upon inspection of the returned item and may take 5-10 business days to process.

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3. All Sales Final Policy

Last Updated: [Insert Date]

Certain items at Bravo AV are sold as final sale and are not eligible for return, refund, or exchange.

• Products under this policy include: Custom orders, Kaleidescape, sale items, and opened products.

• This policy ensures all customers receive new, unused products of the highest quality.

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For questions, contact our customer support team at:

Bravo AV

80 Morristown Rd.

Bernardsville, NJ 07924

Email: Admin@BravoAV.com

Phone: (908) 953-0555

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